Articles covering 'Client feedback'

IRN Research at Legal IT Business Show: 5-6th March 2013

on 11 February, 2013 No comments yet -

Core Legal member IRN Research will be exhibiting and running a survey at the Legal IT Business Show.
The Show is on the 5th-6th March 2013 at the Business Design Centre, Islington, London.

Article Categories: Client feedback,Events and seminars,Law Firm marketing,market research,outsourcing
Article Tags: prediction – damage limitation required for the High Street solicitor ‘brand’ in 2013

on 5 February, 2013 No comments yet -

This press release is presented on behalf of LegallyBetter –  the interactive solicitor directory and client feedback service co-founded by the Fedora Consultancy and IRN Research, both founder members of Corelegal.

Article Categories: Client feedback,Law Firm marketing,Legal News,Legal Services Act,Professional opinion,smaller law firms
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Reviewing the role of the comparison site for law firms

on 21 February, 2012 No comments yet -

Jon Hepburn, a founder member of CoreLegal  and Managing Director of Legallybetter Ltd takes a look at the role of comparison sites for law firms – in terms of consumer’s usage for legal advice and other industry sectors, OFR compliance, the new competition and maximising a law firm’s reputation.

In many industry sectors, comparison and review websites are one of the main channels through which a business can connect with its customers. Who hasn’t checked out reviews of a film, book or washing machine before typing in our card details and proceeding to the checkout?

Article Categories: Client feedback,Hot Topics,Law Firm marketing,Legal Services Act,Outcomes focused regulation
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Client feedback for law firms – why do it?

on 9 August, 2011 1 comment so far -

In the new SRA Regulations, Mandatory Principle five states ‘(You must) provide a proper standard of service to your clients’. Measuring client satisfaction is an ‘Indicative Behaviour’ and a concept certainly appreciated by most solicitors if not acted upon by all of them.

What’s actually done often depending on the culture of their firm. Jon Hepburn from The Fedora Consultancy and Managing Director of Legallybetter takes a closer look…

Article Categories: Client feedback,Law Firm marketing,outsourcing,SRA compliance
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