CoreLegal have come together with two of the leading speakers in their field to stage a half-day CPD seminar in London on Monday 28th November. The seminar takes as its subject the highly topical question of ‘Outcomes Focused Regulation’ (OFR)
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Business-to-business, e-newsletters have become the ubiquitous communication channel. Quick and easy to create, they are a cost-effective and speedy way of reaching clients and prospects.
But they are often done badly, with little thought for the needs or interests of the recipient and ignoring best practice. Jon Hepburn from the Fedora Consultancy looks at some of the key preparation areas to consider when planning a campaign.
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An Update on Progress by David Mort, IRN Research
In October 2011, Core Legal is planning a half-day CPD-accredited workshop in London offering practical advice and guidance to law firms and solicitors on how to achieve Outcome Focused Regulation (OFR) and deal with Compliance.
If you would like advance details of this event please contact dmort@irn-research.com.
In the meantime, Core Legal member David Mort of IRN Research provides a quick update on the anticipated changes coming soon covering both OFR and ABSs:
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The forthcoming SRA rule changes will see client satisfaction measurement become an important part of regulatory compliance and will require law firms to improve their client feedback processes.
Jon Hepburn, founder of The Fedora Consultancy and Managing Director of Legallybetter Ltd takes a brief look at the relevant legislation, the implications for law firms and the benefits of the new service from Legallybetter.
Ray Fox (from the Bottom Line Consultancy) sets about answering a question on the lips of many in the legals services sector. “It’s truly amazing how many times I get asked this question. There’s an old saying that if you ask 100 accountants a question, you’ll get 101 answers. The problem with valuing law firms is that everyone has a different view and a different perspective.” Click below to read more…
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Law practice merger costs are frequently far higher than they should because of avoidable poor planning, claims broker Jason Cobine of Cobine Carmelson, the legal insurance brokers.
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A deafening silence when there should be debate…
The Solicitors Regulation Authority has today published the ‘final draft’ of its move to principles-based regulation, which will see a radical overhaul of the current code of conduct, abolishing many of the current detailed rules in favour of 10 broad principles…. From Law Gazette 20/10/10
The proposed regulations appear fudged not focused. The previous ‘tick box’ method did not improve standards, but did give lawyers certainly as to compliance. It is assumed that non-compliance with these significant regulatory changes is not an option but currently there seems to be negligible interest. Is it unclear what is expected by the new rules? Are they being ignored for a reason or is the profession ready to adapt to the new regime?
The purpose of this document:
Do you want to be part of an entirely independent discussion using social media and discussion groups? The aim is to identify the key issues, clarify and categorise them, to form a consensus on compliance. The objective is to help provide constructive solutions to help law firms demonstrate compliance and quantifiable improvements in service to both the SRA and your clients.
We are seeking a rapid response from solicitors, service providers to law firms and other stakeholders. Your feedback would be welcome. …
Regulatory changes increase importance of client satisfaction surveys for law firms
The forthcoming ‘outcome focused regulation’ changes from the SRA will see measurement of client satisfaction become an integral part of regulatory compliance, and not just for those firms seeking Lexcel accreditation.
Regular client surveys are a key tool for evaluating client satisfaction, identifying strengths and weaknesses, and highlighting new sales opportunities. But they are time consuming and take up internal resources and time that could be used more productively. Now, smaller law firms can obtain client feedback in a quick, confidential, and efficient way… and save money at the same time.
An opportunity to learn unique strategies to ensure your law business makes the most of the opportunities (3 CPD points)
It is being held at the Holiday Inn, Bromsgrove on Friday, 8th October 2010 2-5pm; then at Wychwood Park, Crewe on Tuesday 12 October 2010 2-5pm
Chaired and introduced by Robert Bradley (from Bradley & Associates accountancy practice), with Paul Bennett of Bennett’s Legal (a solicitor who advises other law firms and professional practices), Steve Parnham (a chartered tax adviser) and Michaela Hardwick of Beyond Expectation (a performance coach and non practising solicitor)
The afternoon includes:
- Introduction to where we are now with the LSA
- The opportunities to offer different services via the LSA.
- How to manage change effectively through these challenges.
- Options to expand your business by strategic collaboration
- Strategies for effective leadership to get the best from the opportunities.
- Panel Q & A session
Cost £50 per person.
Book your place at:
Bromsgrove - http://beyond-expectationbromsgrove.eventbrite.com
Crewe - http://beyond-expectationcrewe.eventbrite.com
Or call Michaela on 0121 288 6002 or email michaela@beyond-expectation.co.uk
Now we take a closer look at Jason Cobine and Cobine Carmelson, CoreLegal’s legal insurance experts. In addition to blogs and hot topics, the CoreLegal website will be providing an in-depth look at each one of its service providers. There will be information about the people, a few questions, a few top tips and new products and surprisingly inventive promotions.
About Cobine Carmelson
Not just Insurance – Reassurance
Cobine Carmelson provide an Independent safe pair of hands using a unique approach to help solicitors and their clients with insurance that does what they want it to. By determining exactly what is required they ensure you avoid insurance disputes that affect income, assets or reputation. Services include finding the right protection and managing all claims through to conclusion. All client concerns are addressed personally. Here are some of the insurances they are asked to find:
- Solicitors Indemnity
- Litigation Expenses
- Legal Defence costs
- Compensation Awards
- Intellectual property protection
- Asset protection
- Property Damage
- Loss of rent
- Loss of income
Typically, the people we have helped had already investigated insurance yet were not 100% certain it was a good fit. Others were concerned that their current supplier may not be working hard enough. Whilst we’d love to help everybody, naturally, what we do is not for everyone. We start the ball rolling with a free initial telephone consultation to ascertain if anything we do will provide any benefit.
About Jason
‘Insurance companies provide insurance – my role is not provide reassurance that it’s the right thing and prove it by seeing claims through to a fair settlement.’

I’m Jason Cobine, founder of Cobine Carmelson, an independent Insurance Broker helping law firms who want to make sure they have the right cover or add high quality insurance services to the service they already offer to their clients. In the past I worked with local, national and international brokers and helped many solicitors secure cover that does what they want.

I am a member of the Institute of Insurance Brokers with over 21 years experience as an insurance broker. I was probably London’s last teaboy. I’m also a keen networker which means I have a huge resource of experts to help my clients with issues that crop up when we are making sure they can meet the terms and conditions applied by any insurance company we recommend.
Taking questions…
What’s the biggest challenge you’ve seen a solicitor face? Indemnity Insurance has become hard to find meaning the dreaded ARP is a real concern. Litigation Expenses insurance has been termed as a “minefield” of terms and conditions by those that requested our help.
What made you join Core Legal? I am delighted to be working with others who can provide “best of breed” services to friends and clients. Word of mouth introductions are important to my business and my clients.
What’s it like to work with solicitors? They are very careful and understand that the devil is in the detail. Insurance is a contract and solicitors understand the need to get it right. It’s a trust relationship rather than transactional.
How have you overcome any obstacles that you faced?
Always having the end result in mind – with insurance that means getting claims paid. That is achieved by matching the concerns of the client with the policies that are available.
Jason’s Top Tips
- Keep asking your supplier why?: There are reasons why insurance companies refuse applications for insurance or decline or reduce claims.
- Don’t just consider price! When insurance is offered to you make a call to the claims department. If they don’t offer the service you expect to receive when you most need them your investment is wasted.
- Review your risks: Steady reduction of risks to your operation will ensure the terms and conditions applied by insurance companies improve over time.
What’s New from Cobine Carmelson?
Cobine Carmelson have built relationships with experts in insurance risk reduction for law firms. It helps secure the best terms. A free consultation is available for those we think we can help. Call 0207 371 2812 for details.
We also like to be inventive. The first 10 law firms that request assistance will also receive a free business networking consultation for themselves or a client of their choice. This is followed by a bespoke 1 hour workshop designed to help generate profitable introductions from networking effectively:
Choose from one of the following:
- I want to develop IMMEDIATE INTEREST in my firm when networking
- I want to be introduced to my TARGET CLIENTS
- I want my firm to be seen as GREAT networkers
- I want my STAFF to generate introductions
- I want a network of INTRODUCERS
- I don’t want to miss OPPORTUNITIES when networking
- I don’t want to be seen as selling and damage my BRAND
- I don’t want to waste TIME and MONEY at networking events
‘I was impressed by Jason’s expert and broad knowledge of the insurance industry. These, together with his incredible networking skills, make him a very impressive operator indeed.” Piers Strickland, Partner, STRICKLAND LLP
Book a 15 minute telephone appointment to find out if anything we do will benefit you, on a no commitment basis. If you decide to proceed, we will work out the next step together.
Contact
To find out more about how we can help your law firm call 0207 371 2812 or Jason on 07817 252226 for an exploratory chat.
Web: www.cobinecarmelson.com
e-mail: jason@cobinecarmelson.com