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The proposed new SRA regulations – ‘fudged’ not ‘focused’?

on 30 November, 2010 3 comments so far -

A deafening silence when there should be debate…

The Solicitors Regulation Authority has today published the ‘final draft’ of its move to principles-based regulation, which will see a radical overhaul of the current code of conduct, abolishing many of the current detailed rules in favour of 10 broad principles…. From Law Gazette 20/10/10

The proposed regulations appear fudged not focused. The previous ‘tick box’ method did not improve standards, but did give lawyers certainly as to compliance. It is assumed that non-compliance with these significant regulatory changes is not an option but currently there seems to be negligible interest. Is it unclear what is expected by the new rules? Are they being ignored for a reason or is the profession ready to adapt to the new regime?

The purpose of this document:

Do you want to be part of an entirely independent discussion using social media and discussion groups? The aim is to identify the key issues, clarify and categorise them, to form a consensus on compliance. The objective is to help provide constructive solutions to help law firms demonstrate compliance and quantifiable improvements in service to both the SRA and your clients.

We are seeking a rapid response from solicitors, service providers to law firms and other stakeholders. Your feedback would be welcome.

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Legallybetter’s new Client Feedback Service launched

on 21 October, 2010 1 comment so far -

Regulatory changes increase importance of client satisfaction surveys for law firms

The forthcoming ‘outcome focused regulation’ changes from the SRA will see measurement of client satisfaction become an integral part of regulatory compliance, and not just for those firms seeking Lexcel accreditation.
Regular client surveys are a key tool for evaluating client satisfaction, identifying strengths and weaknesses, and highlighting new sales opportunities. But they are time consuming and take up internal resources and time that could be used more productively. Now, smaller law firms can obtain client feedback in a quick, confidential, and efficient way… and save money at the same time.
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CPD Training course ‘Where are you in the race towards ABSs?’ (Alternative Business Structures)

on 4 October, 2010 No comments as yet -

An opportunity to learn unique strategies to ensure your law business makes the most of the opportunities (3 CPD points)

It is being held at the Holiday Inn, Bromsgrove on Friday, 8th October 2010 2-5pm; then at Wychwood Park, Crewe on Tuesday 12 October 2010 2-5pm

Chaired and introduced by Robert Bradley (from Bradley & Associates accountancy practice), with Paul Bennett of Bennett’s Legal (a solicitor who advises other law firms and professional practices), Steve Parnham (a chartered tax adviser) and Michaela Hardwick of Beyond Expectation (a performance coach and non practising solicitor)

The afternoon includes:

  • Introduction to where we are now with the LSA
  • The opportunities to offer different services via the LSA.
  • How to manage change effectively through these challenges.
  • Options to expand your business by strategic collaboration
  • Strategies for effective leadership to get the best from the opportunities.
  • Panel Q & A session

Cost £50 per person.
Book your place at:
Bromsgrove –
Crewe –
Or call Michaela on 0121 288 6002 or email

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Getting to know you better…

on 31 August, 2010 Comments Off on Getting to know you better… -


Now we take a closer look at Jason Cobine and Cobine Carmelson, CoreLegal’s legal insurance experts. In addition to blogs and hot topics, the CoreLegal website will be providing an in-depth look at each one of its service providers.  There will be information about the people, a few questions, a few top tips and new products and surprisingly inventive promotions.


About Cobine Carmelson

Not just Insurance – Reassurance

Cobine Carmelson provide an Independent safe pair of hands using a unique approach to help solicitors and their clients with insurance that does what they want it to. By determining exactly what is required they ensure you avoid insurance disputes that affect income, assets or reputation. Services include finding the right protection and managing all claims through to conclusion. All client concerns are addressed personally. Here are some of the insurances they are asked to find:

  • Solicitors Indemnity
  • Litigation Expenses
  • Legal Defence costs
  • Compensation Awards
  • Intellectual property protection
  • Asset protection
  • Property Damage
  • Loss of rent
  • Loss of income


Typically, the people we have helped had already investigated insurance yet were not 100% certain it was a good fit. Others were concerned that their current supplier may not be working hard enough. Whilst we’d love to help everybody, naturally, what we do is not for everyone. We start the ball rolling with a free initial telephone consultation to ascertain if anything we do will provide any benefit.


About Jason

‘Insurance companies provide insurance – my role is not provide reassurance that it’s the right thing and prove it by seeing claims through to a fair settlement.’


I’m Jason Cobine, founder of Cobine Carmelson, an independent Insurance Broker helping law firms who want to make sure they have the right cover or add high quality insurance services to the service they already offer to their clients. In the past I worked with local, national and international brokers and helped many solicitors secure cover that does what they want.


I am a member of the Institute of Insurance Brokers with over 21 years experience as an insurance broker. I was probably London's last teaboy. I’m also a keen networker which means I have a huge resource of experts to help my clients with issues that crop up when we are making sure they can meet the terms and conditions applied by any insurance company we recommend.


Taking questions…


What’s the biggest challenge you’ve seen a solicitor face?  Indemnity Insurance has become hard to find meaning the dreaded ARP is a real concern. Litigation Expenses insurance has been termed as a “minefield” of terms and conditions by those that requested our help.

What made you join Core Legal? I am delighted to be working with others who can provide “best of breed” services to friends and clients. Word of mouth introductions are important to my business and my clients. 

What’s it like to work with solicitors? They are very careful and understand that the devil is in the detail. Insurance is a contract and solicitors understand the need to get it right. It’s a trust relationship rather than transactional. 

How have you overcome any obstacles that you faced? 

Always having the end result in mind – with insurance that means getting claims paid. That is achieved by matching the concerns of the client with the policies that are available.


Jason’s Top Tips


  • Keep asking your supplier why?: There are reasons why insurance companies refuse applications for insurance or decline or reduce claims. 
  • Don’t just consider price! When insurance is offered to you make a call to the claims department. If they don’t offer the service you expect to receive when you most need them your investment is wasted.
  • Review your risks: Steady reduction of risks to your operation will ensure the terms and conditions applied by insurance companies improve over time.


What’s New from Cobine Carmelson?


Cobine Carmelson have built relationships with experts in insurance risk reduction for law firms. It helps secure the best terms. A free consultation is available for those we think we can help. Call 0207 371 2812 for details.

We also like to be inventive. The first 10 law firms that request assistance will also receive a free business networking consultation for themselves or a client of their choice. This is followed by a bespoke 1 hour workshop designed to help generate profitable introductions from networking effectively:

Choose from one of the following:

  • I want to develop IMMEDIATE INTEREST in my firm when networking
  • I want to be introduced to my TARGET CLIENTS
  • I want my firm to be seen as GREAT networkers
  • I want my STAFF to generate introductions
  • I want a network of INTRODUCERS
  • I don’t want to miss OPPORTUNITIES when networking
  • I don’t want to be seen as selling and damage my BRAND
  • I don’t want to waste TIME and MONEY at networking events


‘I was impressed by Jason's expert and broad knowledge of the insurance industry. These, together with his incredible networking skills, make him a very impressive operator indeed.” Piers Strickland, Partner, STRICKLAND LLP

Book a 15 minute telephone appointment to find out if anything we do will benefit you, on a no commitment basis. If you decide to proceed, we will work out the next step together.


To find out more about how we can help your law firm call 0207 371 2812 or Jason on 07817 252226 for an exploratory chat.


order essays


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Getting you know you better – Roger J Gould

on 19 August, 2010 No comments as yet -

The third of our in-depth look at our service providers meets Roger Gould, CoreLegal’s copywriter extraordinaire. We find out more about Roger, the services he offers, we get a ‘top tip’ and valuable insights into the need for a consistent approach to your firm’s written communications.

Roger J Gould

One of the older guys in the CoreLegal team, I have many years writing experience as well as teaching English. I was a late entrant to that particular gladiatorial discipline having spent an earlier lifetime in industry and commerce, starting in the offices of a multi-national who found me useful as a company secretarial assistant. I enjoy working with lawyers because they generally have no idea how impenetrable is the writing they offer me.

Question: What’s the difference between a cat and a solicitor? (Answer at the end of the article)

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Getting you know you better – IRN Research

on 2 August, 2010 No comments as yet -

In the second of our in-depth look at our service providers we meet David Mort from IRN Research, CoreLegal’s market research experts. There’s a profile of David, we get a few top tips from him and we feature a brand new service available from IRN.

IRN Research

Cost-effective but robust market research for law firms

We have a strong track record in working with law firms to produce meaningful research results and recommendations that can be used to support your strategic planning and business development, i.e. measure service performance, use client feedback to find new sales opportunities, identify new client groups, highlight and monitor business sectors to target. Our range of research services include:

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Getting to know you better…

on 24 July, 2010 No comments as yet -

Each month the CoreLegal website will be providing an in-depth look at one of it’s service providers.  There will information about their people, asking a few questions and looking for a few top tips and featuring any new products and services they have. The first profile takes a closer look at Jon Hepburn and The Fedora Consultancy, CoreLegal’s marketing experts…

About The Fedora Consultancy

The ‘out-sourced but integrated’ marketing department

Here at Fedora we provide a common-sense, cost-effective approach to help solicitors with their marketing and business development projects. We offer a range of law firm marketing services, including:

  • Preparing strategic marketing plans
  • Brochure and newsletter production
  • Advertising and promotional campaigns
  • Exhibition and event management
  • Online social networking – find out more below.
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Last night’s TV political debate – style over substance?

on 26 April, 2010 No comments as yet -

TV Election DebateWatched the TV debate last night and had a couple of thoughts as to how it related it to consumer behaviour.

As someone who has ignored/become disillusioned with politics (voting, but voting for the one I disagreed with least) I turned over a new leaf and was ready to seeing who caught my eye – but not necessarily be drawn into the detail of what they had to offer. Commercially I guess I was ‘in the shop’ if not yet ‘ready to buy’.

I thought the format of the TV debate was excellent. It was a great stepping-stone in taking a political party and matching it to a personality – if not particularly their policies. By giving party politics a bit of X-factor style

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